Refund policy
RETURNS & EXCHANGES
We hope you love your ANNA V BERG pieces. If something isn't quite right, you can easily register your return or exchange through our online return portal.
Returns and exchanges can be registered within 14 days of receiving your order.
HOW TO RETURN YOUR ORDER
1. Register your return
Enter your order number and the email address used for your order in our return portal.
2. Select your items
Choose the item or items you would like to return or exchange.
3. Choose your return option
Select a refund to your original payment method or, where available, exchange your item for another size or color.
4. Send your return
Follow the return instructions provided in the portal. Where a prepaid DHL return label is available, you can use either the QR code or the printable return label.
5. Receive your refund
Once your return has arrived and has been checked, your refund will be issued to your original payment method.
RETURN CONDITIONS
Returned items must be in their original condition, unworn and unwashed, with all original tags attached. Please make sure that items are free from make-up, perfume, stains or other signs of wear and return them in their original packaging where possible.
We reserve the right to refuse returns of items that show signs of wear, have been altered or have been damaged beyond what is necessary to inspect them.
EXCHANGES
Looking for another size or color? You can request an exchange for another available size or color of the same item directly through our return portal.
For orders from Germany and Europe Zones 1 & 2, the return shipment to ANNA V BERG is complimentary. Shipping costs for sending the new item apply according to the destination.
Exchange items are subject to availability. If your preferred size or color is no longer available, you can return the item for a refund instead.
REFUNDS
Once your return has arrived and has been checked, your refund will be issued to the original payment method.
Please allow a few business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider.
Original shipping costs are generally non-refundable. This does not affect your statutory rights regarding the reimbursement of standard delivery costs in the event of a full withdrawal.
RETURNS FROM GERMANY & EUROPE ZONES 1 & 2
Returns from Germany and Europe Zones 1 & 2 can be registered through our return portal within 14 days of receiving your order.
A complimentary DHL return label or QR code will be provided through the return portal.
RETURNS FROM OUTSIDE THE EU
Returns from outside the EU must also be registered within 14 days of receiving your order.
Return shipping from outside the EU must be arranged and paid for by the customer. Please register your return through our return portal before sending your parcel and follow the return instructions provided.
We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.
Any duties, taxes or other charges incurred in connection with the return shipment cannot be reimbursed by ANNA V BERG.
RIGHT OF WITHDRAWAL
If you wish to exercise your statutory right of withdrawal, please register your withdrawal through our return portal within the applicable statutory period and select Order withdrawal as the return reason.
Your statutory rights remain unaffected by our return and exchange conditions. Where required by law, standard delivery costs will be reimbursed in connection with a full withdrawal. Additional costs resulting from a more expensive delivery method selected by you, such as express shipping, are not reimbursed beyond the cost of standard delivery.
UNCLAIMED PARCELS
Leaving an order uncollected or refusing delivery does not by itself constitute a registered return or withdrawal. Please register your return or withdrawal through our return portal.
NEED HELP?
If you need any assistance with your return or exchange, our Customer Care team will be happy to help.